If you need to cancel an event it’s important to update your page and communicate with your attendees. You’ll want to consider the reason you’re canceling and whether or not you’re offering an alternative, or a refund. And don’t forget about updating all of your social media!
Next you’ll want to update the event description to communicate the cancellation to anyone that will land on the page. You can update your description by going to Edit and scrolling to the Description box.
To communicate with your attendees, click the EMAIL tab in the top Organizer navigation, find your listed event, then select the desired MailChimp Lists from the dropdown or create a new list.
To ensure your list is up to date, click SYNC. The date of the last sync will display in the status column. The lists will automatically sync every 24 hours. After the syncing is complete, you can log into MailChimp and begin using your list right away!
As a final outreach, update the confirmation email with a new custom message and resend confirmations to all of your participants.
For further information, please visit: Confirmation email
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