No worries, we have answers! This article is designed to help you navigate Events.com and make the most of our tools. It's divided into two sections: one for Events.com Sell (focused on ticket sales) and one for Events.com Promote (focused on increasing event visibility). Find the section that fits your needs, and get the answers you're looking for!

How do I use Events.com?

Events.com helps create successful events for planners and attendees. Whether you're selling tickets or promoting events, we’ve got you covered. To get started, go to the login page and choose the tool that best fits your needs: 

• Events.com Sell

Need to sell tickets? Log into Sell to fully customize your ticketing experience. Easily create and manage tickets or registrations, set your own prices, and tailor options to your event’s needs. You can integrate merchandise, offer ticket insurance, and enable self-serve upgrades or downgrades, all while controlling your fees. Login Here 

• Events.com Promote

Need to promote your events without managing ticket sales? Log into Events.com Promote. There, you'll find everything you need to spread the word with automated digital marketing campaigns, get your event listed on Events.com Discover and partner calendars, and expand your reach across 10+ social networks. Promote helps you connect with a wider audience effortlessly. Login Here 

If you are unsure which tool to use, reach out for assistance at success@events.com or check this article: Should I use Sell or Promote? 

Events.com Sell 

If you're looking to sell tickets and manage your event’s ticketing, this section will guide you through everything you need. Below you'll find answers to frequently asked questions about creating, customizing, and selling tickets.

• What are the main steps to sell tickets?

Simply log into Events.com Sell. From there, you can easily set up ticket types, pricing, and payment options to suit your needs. Plus, you can customize your event page, add merchandise, and offer exciting add-ons like ticket insurance or upgrades. Once your event is published, you'll unlock the Promote tool, giving you the power to boost your event’s visibility with social media promotions and digital ads across multiple platforms. Create an Event with Tickets 

• How do I get paid?

To receive payments, create or connect your Stripe account. All event revenue is processed and deposited into your account immediately, with payouts to your bank account occurring within 1-3 business days. Connect Stripe 

• Can I list a free event?

Yes! When you create your ticket or registrations, set the price to $0 to make it a free event. If you wish to hide the $0.00 pricing from the order page, click the gear icon (⚙) and toggle Hide Pricing if $0.00 to YES in the Availability section. Then save your changes. Create a Free Event 

• How can I sell merchandise for my event?

If you’re offering event-related merchandise—like hats, water bottles, or other items—you can allow people to purchase these alongside their tickets or registration. We refer to these items as “Other Stuff,” as they aren't tied to a specific attendee and can be bought by anyone who makes an order. Attendees and other buyers can return to Events.com anytime after their initial purchase to buy more merchandise. Events.com gives you a streamlined design that lets you easily integrate an online store into your order form. You can showcase images, manage stock, and enhance your brand presence—all from one place. Sell Merchandise and Other Services 

• Can I offer discounts or promotional codes for tickets?

Yes, you can create custom discounts or promotional codes for your event. These can be used for various offers, including early-bird pricing, group discounts, refer-a-friend incentives, multi-quantity discounts, and more. Whether you're targeting specific attendee groups or offering special promotions, you have the flexibility to tailor discounts to fit your needs.  Add Promo Codes 

• How to allow registration changes?

As an event organizer, giving your attendees the ability to change their Registration/Ticket types can significantly ease your workload managing your events. You can also capture opportunities for additional revenue by offering opportunities to up-sell into VIP categories, even after you attendees have purchased their registrations and tickets. Events.com makes it easy to control and tailor this ability based on your needs. Here’s how to do it! Allow Registration Changes 

• How do I communicate with attendees?

You can communicate with attendees through automated emails, such as event reminders, ticket confirmations, and updates. You can also send custom messages or notifications for important changes or announcements regarding your event. Send Communications to Active Attendees 

• How can I create a branded event page?

Events.com allows you to fully customize your event page. You can upload a logo, change colors, choose a theme, and add images or videos. The customization options help you match the page’s look to your event's branding. Design Your Event Page 

• How do I promote an event from Sell?

Once your event is live, you can easily promote it using Events.com Promote. Simply log into your Sell account, select the event (LIVE), then click "Promote" to access your marketing tools. From there, you can create automated digital marketing campaigns, list your event on Events.com Discover and partner calendars, and extend your reach across 8+ social networks to attract a wider audience. You’ll have everything you need to amplify your event’s visibility and drive engagement. Promote on Local Calendars & Social Media 

• Any tips to increase ticket sales?

Maximizing ticket sales is key to your event's success. Whether you're hosting a concert, conference, or community gathering, the right strategies can help boost attendance and revenue. Here are some actionable strategies to boost your ticket sales and ensure your event is a hit. Strategies To Boost Ticket Sales 

• Can I issue refunds to attendees?

Yes, Events.com allows you to process refunds directly from your organizer dashboard. You can set refund policies when creating the event and process individual or bulk refunds as needed. Process Refund 

• What analytics and reports are available for my event?

Events.com provides a variety of analytics to help you track your event’s success. You can access data on ticket sales, revenue, attendee demographics, and engagement. These insights can be useful for improving future events and understanding your audience better. Data Management and Reporting 

• What are the pricing options for using Events.com?

At Events.com, we believe in flexible pricing that works for you! Want to know exactly what your event will cost? Head over to our pricing calculator on the website, where you can easily estimate fees based on your event details. It’s quick, easy, and gives you a clear picture of what to expect! Learn More 

• Why Events.com and not another ticketing company?

Events.com knows events. Here you will find a robust ticketing and registration platform designed to promote multiple ticket types with inventory management and price changes. In just a few clicks you can create custom email confirmations, add conditional form questions with e-sign capabilities, allow split payments and activate a variety of other solutions designed to generate engagement and increase attendance. An all-in-one platform where you can create, run and grow your event business.

• What features are available for event check-in?

The Events.com C4 Check-In App offers a range of features to make event check-ins smooth and efficient. You can quickly scan attendee tickets or registration QR codes for fast entry. The browser-based app is compatible with any operating system and device, though mobile devices like phones or tablets are recommended for easy, on-the-go scanning. It provides real-time updates, so your attendee data is instantly synced. If you’re in an area with no internet connection, the app works offline and will sync as soon as you're back online. It also allows you to track attendance to ensure accurate records and prevent duplicates. The user-friendly interface makes it easy for your staff to handle check-ins without any confusion. To get started, visit events.com/onsite/c4/. For a comprehensive walkthrough, check this getting started guide: Set Up The Events.com Check-In App 

Events.com Promote

If you want to boost your event’s visibility without managing ticket sales, this section will guide you through everything you need. Below, you'll find answers to frequently asked questions about promoting your event, running digital marketing campaigns, and reaching a broader audience.

• How does Events.com Promote work?

If you're looking to increase your event's visibility without handling ticket sales, log in to Events.com Promote. From there, you can list your event on Events.com Discover and partner calendars, making it easier for people to find. Additionally, you can run automated, targeted ad campaigns across 8+ social networks to connect with your ideal audience.  How to Start Promoting Your Events 

• Can I import my events from Sell to Promote?
  

If you're already selling tickets with Events.com Sell and want to boost your event’s visibility, you can easily import the event to Events.com Promote. Simply log into your Sell account, select the event (LIVE), then click "Promote" to access your marketing tools. Promote on Local Calendars & Social Media 

• Can I import my events from Eventbrite to Events.com?

Yes, you can! Simply scroll to the bottom of the page in your Events.com Promote account and click the "Import events from Eventbrite" button to bring your events over. By doing so, you'll unlock a range of powerful marketing tools to help promote and boost visibility for your event Import an event from Eventbrite. Import your Events from Eventbrite

• Can I promote multiple events at the same time?

Yes, Events.com Promote lets you manage and promote multiple events at once. You can run campaigns for several events simultaneously, making it easier to market your entire event lineup. 

• How do I duplicate an event in Promote?

Need to duplicate an event? Simply use the Clone tool to create an identical version. This feature is especially useful for re-publishing past events or making quick edits before promoting again. Copy an Event for Promotion 

• Can I run ads on multiple social media platforms at once?

Yes, Events.com Promote allows you to run targeted ads across 8+ social media platforms, including Facebook, Instagram, Twitter, and LinkedIn simultaneously, helping you reach a broader audience with minimal effort. 

• Can I set a budget for my marketing campaigns?

Yes, Events.com Promote allows you to set a budget for your automated ad campaigns. You can control your ad spend across various platforms and monitor your campaign’s return on investment (ROI) in real-time. 

• Can I edit my event after it’s been promoted?

Yes, you can! Events can be edited at any time, even while a promotion is running. Simply log into your account, go to the Promote Dashboard, find your event, and click the event menu > Edit to make any changes.

Can't find the right answers?